FAQ 

​How Do I Place An Order?​

To place a product in your shopping cart, select size and quantity, then click the "ADD TO CART" button. You can access your cart by clicking the shopping cart icon in the upper right corner of your screen. Items added to the shopping cart are not reserved until you proceed to checkout.



 

Payment & Shipping

Major cards accepted & paypal. 
All Shipments within the United States will be sent by either by United Postal Service (UPS) or First Class Mail from the United States Postal Service (USPS). You may select the level of Service (Speed of Delivery) from UPS during checkout. The shipping costs will be automatically calculated and displayed in the shopping cart before you checkout. Upon shipment you will receive an email confirming your package was sent and instructions on how to track the progress of your shipment via www.ups.com. Orders shipped by First Class Mail are not trackable. In addition, this level of service does not provide Proof of Delivery, and by selecting this service you are waiving our requirement to provide your credit provider proof of delivery incase the package is not delivered for any reason � all risk of delivery is borne by purchaser with the selection of this level of service.

 

Secure Ordering & Payment Options

Your credit card is pre-authorized when the order is placed and charged at the time your order ships.  We do not store your credit card information. We use Authorize.net for our merchant services.  They validate your credit card information and return an authorization code and the last 4 digits of your credit card to us - we never see your credit card information. 



 

Returns & Refunds

STEP 1:Visit Online at http://www.gorillatuff84.com/
If you already have an account with us, simply log in and select the RETURN option in your order history. If you are returning a gift or don’t have an account, you can locate your order with your order number. Follow the instructions to start your return process.

STEP 2:Print the Return Authorization Form & Shipping Label
Enclose your Return Authorization form in the return package with the item(s) you're sending back to us. If your order arrived in multiple packages and you want to return more than one item, you may be issued multiple shipping labels and Return Authorization forms. The return shipping fee for each shipping label used ($6.95) will be deducted from your refund. We suggest consolidating your return by using only one of the shipping labels and enclosing all printed Return Authorization forms into the package. If you do not wish to use the return shipping label we provide, you may send it back using your own trackable shipping method. We strongly suggest you insure your package if using an alternate shipping method since GUESS is not responsible for returns that we do not receive.

STEP 3:Packing & Courier Service
Securely package the articles with the original internal packing materials, boxes and containers. Secure the shipping label on the package (covering up any old labels and UPC codes) and drop it off at your nearest US Post Office location. You may also leave it in your mailbox for local postal carrier pickup.

Shipping charges for returns are the customer's responsibility; we do not accept C.O.D. deliveries. We are not able to accept hand-delivered returns. We are not responsible for items lost in the mail. Your return and refund will be processed within 5-8 business days after item(s) are received by us. Refunds are given for the item’s extended price indicated on the original packing slip/invoice and any applicable taxes, excluding any shipping fees and additional discounts. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

 

 

Thank you for shopping with us!